Returnstar IQBoard PS Bedienungsanleitung PDF herunterladen (Seite 29)

Returnstar Interactive Technology Group Co., Ltd.

Chapter 8 FAQ

1. The whiteboard indicator is not lighting or turns red, or the hotkey is not

functioning.

1) The USB cable is not well connected with whiteboard or computer, please check

and re-connect.

2) The USB port is damaged, please try another one. In case you are using desktop

computer, please use its rear USB port.

3) If you use wireless connection, please make sure you have inserted the round

terminal of the 5V transformer into a round jack on the right side of pen tray, inserted

the power plug of the 5V transformer into a power socket, and well connected the

wireless adapter and computer with USB cable.

4) IQBoard ET-D & PS-D Drivers haven’t been correctly installed. Please uninstall the

driver, restart computer, and re-install the driver. After the installation is completed,

please reconnect the USB cable with computer.

5) IQBoard Software hasn’t been started, please start IQBoard Software first.

2. What kind of orientation precision should I select?

It depends on your requirement of orientation time and accuracy. You have the

following choices:

Quick orientation (4 points): for fast orientation

Standard orientation (12 points): for higher precision

3. When I touch the surface of IQBoard PS with pen or finger, the cursor doesn’t

move, and when I move the mouse, the cursor returns to one location.

You can try the following solutions: 1) Clear the dirt on the contact area. 2) Rub

around the contact area forcibly with fighter tip. 3) Attach a piece of adhesive tape or a

small suction cup on the contact area, then gently pull the front layer away from the

back layer. If the problem still exists, please contact our service center.

Background knowledge: The surface of IQBoard PS is made of two separated

layers. In normal circumstance, these two layers will be temporarily contacted when

you touch the screen with pen or finger, and will be separated again when you lift the

pen or finger. But if continuous force is exerted on one area, the front layer and back

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Returnstar IQBoard PS Bedienungsanleitung Seite 29